Digital Employees/Assistants

 

Digital Employees/Assistants

By Mya Miller

https://www.mobileappoutsourcing.com/news/employee-virtual-assistant-app-ai-chatbots/

What is a Digital Employee?

Digital Employee Experience Solutions | VMware
https://www.vmware.com/solutions/digital-employee-experience.html

A digital employee is software based. It is a labor that can independently execute parts a complicated end to end processes using many different skills. An example of digital employee experience is strong office WIFI. This can help in-person employees avoid a pause or lagging in research and can get work done faster. Some things that digital workers are designed to do are:
  • Execute steps to more complicated process
  • Work across systems to break down work and data silos. This supports better decision making.
  • Understand what the human wants, such as asking and responding to questions naturally.
Digital employees are Artificial Intelligence (AI). As the world continues to evolve, AI will also evolve. This does not mean it will necessarily take over the whole world because that is unlikely, but it will play a big role in the future.

What is a Digital Assistant?

Why digital assistants are so hot right now | VentureBeat
https://venturebeat.com/ai/why-digital-assistants-are-so-hot-right-now/

A digital assistant is also called and AI assistant. This is an application program that understands natural language voice commands and completes tasks for users. There are so many different digital assistants, but the most used digital assistant is Google Assistant. Another popular, at home digital assistants is the Amazon Alexa. Digital assistants become more popular, not only for business and personal use, but people also use it for education.

What is the Different Between a Digital Employee and Digital Assistant?

Artificial Intelligence, defined in simple terms | HCLTech
https://www.hcltech.com/blogs/artificial-intelligence-defined-simple-terms

As stated above, there is a difference between a digital employee and digital assistant. Digital employees work in the house and they are hired by businesses. Digital assistants work remotely and an example is artificial intelligence. Artificial intelligence are machines that can think like humans. They are consider smart and can process large amounts of data unlike humans. AI learns from experiences, recognizes patterns and adjusts to certain things in order to perform tasks like humans. 

How Will Digital Workers Affect the world of Business?

5 Challenges to Digital Transformation & a Connected Worker Strategy for Industry 5.0
https://www.innovapptive.com/blog/top-5-challenges-in-manufacturing-on-the-road-to-digital-transformation

For the future, digital employees and assistant will enhance workplace experience, production levels will increase, and overall, the performance of the business. Digital workers can accomplish more than one task at a time. They can learn from their past mistakes in order to get tasks done faster from their past experiences. These digital workers can empower businesses to make better decisions. They can also be more focused on catering to evolving their customers needs. Though there are many good things about digital workers, there are also challenges that will also arise. One challenge that businesses may face is staying up to date on evolution of technology. Staying up to date with technology, especially digital workers, is very important if the business wants to keep their customers happy and more importantly, continue to be productive and efficient.

What is the Overall Point of a Digital Employee/Assistant?

 
Artificial intelligence (AI) | Definition, Examples, Types, Applications, Companies, & Facts | Britannica
https://www.britannica.com/technology/artificial-intelligence

The whole point os a digital assistant allows businesses to connect with their customers/consumers and employees at a more personal level. This allows them to connect at in a personal way because time and expense of live representatives is not a factor. Again, the function of digital assistants is that it pulls data from many different sources and puts it into contact. An example of this is ChatGPT. They facilitate better decision making because they already gather the data and it makes it faster and easier for people to find good, useful, reliable, and correct information. There are some negative things when it comes to digital employees/assistants. One things that artificial intelligence is job displacement. Job losses in certain industries will effect the workforce. AI raises within issues such as data privacy. 

References

What is a digital worker?. IBM. (n.d.). https://www.ibm.com/resources/automate/dwg-what-are-digital-workers

Ai Chatbots: Powerful Virtual assistant App for automated employee engagement. Mobile App Outsourcing. (n.d.). https://www.mobileappoutsourcing.com/news/employee-virtual-assistant-app-ai-chatbots/ 

Support. (2023, October 30). Differences between employees and Virtual assistants. Differences Between Employees and Virtual Assistants. https://www.virtualassistants.ie/differences-between-employees-and-virtual-assistants

Artificial intelligence, defined in simple terms. HCLTech. (n.d.). https://www.hcltech.com/blogs/artificial-intelligence-defined-simple-terms

How technology will transform business in the future. Speakers Corner. (2023, November 14). https://www.speakerscorner.co.uk/blog/how-technology-will-transform-business-in-the-future

The top 3 challenges for digital transformation of your workforce. Devoteam G Cloud. (2021, November 23). https://gcloud.devoteam.com/blog/the-top-3-challenges-for-digital-transformation-of-your-workforce/ 

Clark, E. (2024, February 20). Unveiling the dark side of artificial intelligence in the job market. Forbes. https://www.forbes.com/sites/elijahclark/2023/08/18/unveiling-the-dark-side-of-artificial-intelligence-in-the-job-market


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